FAQs

Q1. Can I cancel my order?
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Yes — you can cancel any time before dispatch for a full refund. Once your order has been dispatched, a collection or restocking fee may apply.
Q2. How long will delivery take?
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Your order will arrive in 5-7 working days - You’ll receive confirmation of your delivery date once your order has been confirmed. A delivery time slot will be communicated to you the day prior to your delivery arriving.
Q3. What delivery options do you offer?
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We offer an Eco delivery service that will get your order to you within 5 - 7 working days. It's a kerbside delivery (standard for flooring) delivered to the nearest accessible point outside your property. See full details on our Delivery page.
Q4. How do I clean and maintain my floor?
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Sweep or vacuum regularly and use a lightly damp mop when needed. Avoid soaking or harsh chemicals — gentle cleaning keeps your floor looking its best.
Q5. How do I place an order?
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Order securely online in a few clicks. Prefer to speak to someone? Our dedicated sales team can take your order by phone — whatever’s easiest for you.
Q6. Is delivery free?
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Orders over £499 qualify for free delivery - Full info is on our Delivery page.
Q7. Should I book an installer before delivery?
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We recommend waiting until your flooring arrives and you’ve checked it before confirming installation dates, just in case of unexpected delays.
Q8. If a product is not available, when will it be back?
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Our popular ranges are restocked regularly. If something’s unavailable, we can notify you as soon as it’s back — or suggest similar alternatives right away.
Q9. Is laminate flooring waterproof?
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Laminate flooring is water-resistant, not fully waterproof. For bathrooms or wet areas, we recommend our range of vinyl flooring, which is 100% waterproof.
Q10. Can I track my order?
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Yes — once your order is dispatched, you’ll get a text message and email with courier tracking details so you can follow its journey to your door.
Q11. What if my order arrives damaged?
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If your order arrives damaged, sign for it as “damaged” and let us know within 48 hours - Send clear photos or videos — we’ll replace or refund quickly, and you won’t need to return the damaged packs.
Q12. How do I measure my space?
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Use our Measuring Guide (found on the area calculator on each product page) to calculate what you need. We recommend adding around 10% extra for cuts and waste (12–15% for herringbone or chevron).
Q13. What is your returns policy?
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We offer a 30-day returns guarantee on unopened, unused products in their original packaging. You’ll just need to cover the return transport cost.
Q14. What warranty does this floor come with?
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Every floor we sell includes a manufacturer’s warranty for peace of mind. The coverage length varies by product — you’ll find full details on each product page.
Q15. When can I walk on the floor after installation?
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Most laminate and vinyl floors can be walked on immediately after fitting. Some engineered wood floors may need a short settling time — your installer can advise.
Q16. Who do I contact if I need help?
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Our customer care team is always happy to help with orders, advice or aftercare. Reach us via live chat, phone, or email — whatever suits you best.
Q17. How do I choose the right flooring?
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Every product page includes clear details on colour, texture, finish and fitting type. Still unsure? Order up to five free samples to see how they look and feel at home before you decide.