Return and Refund policy

Returns You Can Count On

At Flooring Revolution, we want you to love your floor — but if it’s not right, we’ll make returns simple and respectful.

How Returns Work

• You have 30 days from delivery to request a return.

• You’ll need to arrange and cover the cost of the return yourself. Once we’ve received and checked everything, we’ll take care of the rest.

• Your order is in your care until it reaches our warehouse, so please make sure everything arrives in good condition. All items must be returned in their original packaging, unopened, and with seals intact so they can be resold.

• Please ensure extra packaging is used to protect the manufacturer’s boxes from dirt or damage along the way.

Collection Charges

• For smaller orders (accessories or up to 4 packs): £29.95 + 10% of value

• For larger orders (5+ packs): £49.95 + 10% of value

• Made-to-measure items (like custom cuts): £49.95 + 50% made-to-measure fee

What We Expect from Your Return

• Items should be unused, in original packaging, and kept safe for transit

• All parts, documents, and accessories must be included

• If the return arrives in poor condition, we reserve the right to refuse the refund

Faulty or Incorrect Items

If your item is faulty, damaged, or not as described — no worries.

• We’ll handle the collection, you won’t pay the fee

• We’ll repair, replace, or refund — whichever is best in your situation

• All legal rights under the Consumer Rights Act 2015 still apply

 

To Book your return, email us on info@flooringrevolution.co.uk of call us on 0330 808 8855