Get in Touch

Have questions about our flooring solutions? We are here to help! Contact us using the information below and we will get back to you as soon as possible.

Phone

03308 088 855

Email

sales@flooringrevolution.co.uk

Sales Team Hours

Speak to our dedicated sales team and find the perfect floor for you!

Day Hours
Monday 9:00am - 6:00pm
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 5:00pm
Saturday 10:00am - 4:00pm
Sunday 10:00am - 4:00pm

Help after you've purchased

We're here to help!

Chat with us!

If you've any issues with a product, you're in the right place to chat to people who can help you with your issue! Our team is available on LiveChat by clicking the "Chat With Us" button.

Chat with us!

Service Team Opening Hours

Get the help you need!

Day Hours
Monday 8:30am - 2:00pm
Tuesday 8:30am - 5:00pm
Wednesday 8:30am - 5:00pm
Thursday 8:30am - 5:00pm
Friday 8:30am - 5:00pm
Saturday Closed
Sunday Closed

Please note: Hours may vary during holidays. Call ahead to confirm.

Feedback and Complaints

As customers are at the heart of what we do, your opinion matters. Any kind of feedback allows us to continue to improve and we value each and every one. Whether this be comments on how someone has gone above and beyond, or if you feel a resolution has not yet been found, our Customer Success team will handle each with care.

Finance

If for any reason you’re unhappy with your finance plan and want to make a complaint, get in touch with us as soon as possible and we’ll do our best to put things right.

Finance

If you're not happy

If you’re not happy with the outcome, you can ask the Financial Ombudsman Service to review your complaint. You call them on 0300 123 9123, email them on complaint.info@financial-ombudsman.org.uk, their website can be found at www.financial-ombudsman.org.uk – and their postal address is: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

If you're not happy

FAQs

Q1. Can I cancel my order?
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Yes — you can cancel any time before dispatch for a full refund. Once your order has been dispatched, a collection or restocking fee may apply. If you need more help, please contact us via Live Chat or by calling 03308 088 855

Q2. How long will delivery take?
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Your order will arrive in 5-7 working days - You’ll receive confirmation of your delivery date once your order has been confirmed. A delivery time slot will be communicated to you the day prior to your delivery arriving.

Q3. What delivery options do you offer?
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We offer an Eco delivery service that will get your order to you within 5 - 7 working days. It's a kerbside delivery (standard for flooring) delivered to the nearest accessible point outside your property. See full details on our Delivery page.

Q4. How do I clean and maintain my floor?
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Sweep or vacuum regularly and use a lightly damp mop when needed. Avoid soaking or harsh chemicals — gentle cleaning keeps your floor looking its best.

Q5. How do I place an order?
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Order securely online in a few clicks. Prefer to speak to someone? Our dedicated sales team can take your order by phone — whatever’s easiest for you.

Q6. Is delivery free?
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Orders over £499 qualify for free delivery - Full info is on our Delivery page.

Q7. Should I book an installer before delivery?
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We recommend waiting until your flooring arrives and you’ve checked it before confirming installation dates, just in case of unexpected delays.

Q8. If a product is not available, when will it be back?
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Our popular ranges are restocked regularly. If something’s unavailable, we can notify you as soon as it’s back — or suggest similar alternatives right away.

Q9. Is laminate flooring waterproof?
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Laminate flooring is water-resistant, not fully waterproof. For bathrooms or wet areas, we recommend our range of vinyl flooring, which is 100% waterproof.

Q10. Can I track my order?
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Yes — once your order is dispatched, you’ll get a text message and email with courier tracking details so you can follow its journey to your door.

Q11. What if my order arrives damaged?
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If your order arrives damaged, sign for it as “damaged” and let us know within 48 hours - Send clear photos or videos — we’ll replace or refund quickly, and you won’t need to return the damaged packs.

Q12. How do I measure my space?
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Use our Measuring Guide by clicking here (or on the area calculator on each product page) to calculate what you need. We recommend adding around 10% extra for cuts and waste (12–15% for herringbone or chevron).

Q13. What is your returns policy?
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We offer a 30-day returns guarantee on unopened, unused products in their original packaging. You’ll just need to cover the return transport cost. Fine more info on our returns policy page

Q14. What warranty does this floor come with?
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Every floor we sell includes a manufacturer’s warranty for peace of mind. The coverage length varies by product — you’ll find full details on each product page.

Q15. When can I walk on the floor after installation?
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Most laminate and vinyl floors can be walked on immediately after fitting. Some engineered wood floors may need a short settling time — your installer can advise.

Q16. Who do I contact if I need help?
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Our customer care team is always happy to help with orders, advice or aftercare. Reach us via live chat, call 03308 088 855, or email sales@flooringrevolution.co.uk — whatever suits you best.

Q17. How do I choose the right flooring?
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Every product page includes clear details on colour, texture, finish and fitting type. Still unsure? Order up to five free samples to see how they look and feel at home before you decide.