Track your order



Find your order with Order reference

What's your order reference?

You can find your order reference in your order confirmation email


Can't find your Order Reference?

Got it! Now what’s your postcode?

We just need to make sure that it’s really you!


Track another order

Order #{{orderReference}}

Awaiting Payment


Collection on its way!

On its way!

Arriving today between {{eta}}

Arriving today, please check back for the eta.


Enjoy your new flooring

Your delivery was unsuccessfully attempted

Sorry we missed you!

Collection Booked

We’re on it!


Your collection is due {{orderData.collectionDateString}}

Your collection is booked

Your new flooring will be delivered {{orderData.deliveryDateString}}


Your new flooring will be delivered by {{orderData.deliveryDateString}}

Location updated at {{vehicleLocation.time}}

Not going to be in?

Change your delivery date, set your safe place location or preferred neighbour.

Set your safe place location or preferred neighbour, or change your delivery address.
To change your delivery date, please contact us here

Change Delivery Date

We can deliver on a day that works better for you.



Safe Place

Choose a safe place where we may leave your flooring.



Preferred Neighbour

Choose which neighbour we may leave your flooring with.

We'll first make an attempt to deliver your order normally. If you're not in, which neighbour should we leave it with?



New Delivery Address

Complete the new delivery address form.



The postcode you entered is invalid.


Delivery Signature

Signatory Name: {{orderData.maxoptraSignatoryName}}

Signature Time: {{orderData.maxoptraSignatureTime}}

Point of Delivery images

Book a Collection

Collection Booked



Not going to be in?

Set your safe place location.

Change your collection date or set your safe place location.

Change Collection Date

We can collect on a day that works better for you.



Safe Place

Choose a safe place where you will leave your flooring.



Your order is out of our 30 days return policy. We're unable to action your request on this occasion. For more information, please see our Returns Page.

Book a collection with us - we'll collect and then take the collection charge from your refund amount! Please note the collection charge may vary.

For collections of accessories only, this charge is £29.95.

If returning pack products, the charge is £49.95 + 10% of your returned packed items value. If returning made to measure products (such as carpet, vinyl, artificial grass), the charge is £49.95 + a 50% Made to Measure fee

For information on charges, click here

Collection Items

Collection Item Collection Quantity



If the item is incorrect or damaged, please describe the issue here. If a refund or replacement is needed, please select this in the above box.

For packed items, we recommend that you keep a couple of packs in case of accidents in the future. This is because flooring comes in batches, similar to wallpaper, and the shades in the flooring can vary from batch to batch - so should any replacements be needed in the future, it may be an issue to source matching boards. Please confirm you have at least one pack kept for spares.

Need help? Contact us