Order Tracking

Once your order has left our warehouse, you’ll receive an email and text message with your courier tracking code and delivery details. Use these to follow your delivery every step of the way.

Get in Touch

If you have any questions about your delivery — or can’t locate your tracking link — our Customer Experience team is here to help. Use the live chat on the site, or Call us on 03308 088 855 and we’ll quickly look into it for you. We've also added a few tips below to ensure your shipping goes seamlessly!

Get in Touch

Check your Address

Check your delivery address and access instructions are correct.

Make Room!

Ensure there’s space for safe kerbside delivery

Check your New Floor

Inspect your order upon arrival and report any visible damage

Get in Touch

If you have questions about shipping, tracking or your new floor, contact our customer experience experts who will get you sorted quickly and professionally